Sometimes your charges may get declined by your bank or credit card. Unfortunately, we normally don't have any further details so you will have to contact your card provider to find out why the charge was declined. If it's a large payment in a foreign currency it's likely it was blocked as an unusual charge. However, it's normally pretty straightforward to address these situations.

Please let us know if we can help in any way or if you'll need to arrange an alternative method of payment. 

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